Tourist Information Centres - North Wales Tourism

NORTH WALES TOURISM

TOURISM INFORMATION CENTRES

North Wales Tourism manages 2 Tourist Information Centres (TICs) on behalf of Denbighshire County Council (DCC) and includes the following activity:

Day to day and financial management of two Centres on behalf of Denbighshire County Council
Responsibility for retail sales including researching and introducing new lines
Increasing the level of ticket sales transportation; events; attractions
Developing social media and e-marketing promotional opportunities
Organising customer care, new media and other staff training as required
Employment of staff
Financial management
Health and Safety
Provision of year-end reports

The services provided at both Centres include:

Servicing enquiries – visitors to the Centres; emails; telephone calls and letters by providing detailed information
Booking accommodation within their local area, pan-Wales and over the border through working with other TICs
Selling literature e.g. guides; books; maps etc. and merchandise
Selling tickets – events; theatre; coach tours; visitor attractions
Llangollen TIC – Servicing the art and ceramic gallery and proactively selling the products
Staff at both Centres actively promote their areas including events and special offers etc. via social media platform, for which they have received specific training
Working closely with local businesses within their communities
Attending local Tourism Association/Chamber of Trade meetings
Llangollen TIC – working with the AONB and event organisers
Rhyl TIC – working with local event organisers
Rhyl TIC – undertake work on behalf of Denbighshire County Council staff