| Dealing with Customers | Booking Contracts and Conditions | Booking Template – download |
| Cancellations & No Shows | ||
| Disability | Access Statement – download | |
| Discrimination | ||
| Pricing and Charging | ||
| Data Protection Act | ||
| Complaints handling | ||
| Browser Information | ||
| Package Travel Regulations | ||
| Employing Staff | Recruitment | |
| Terms & Conditions of Employment | ||
| Staff Discrimination | ||
| National Minimum/Living Wage | ||
| Part time workers | ||
| Flexible Working | ||
| Migrant Workers | ||
| Maternity Rights | ||
| Paternity Leave | ||
| Pensions | ||
| Holidays | ||
| Sick Pay | ||
| Grievance Procedure | ||
| Redundancy | ||
| Tips & Gratuities | ||
| Licences | Performing Right Society (PRS) | |
| Phonographic Performance Limited (PPL) | ||
| TV | ||
| DVD | ||
| AVLA Licence | https://www.visitbritain.org/business-advice/pink-book/tv-and-copyright-licences | |
| Liquor | ||
| Copyright | ||
| Financial Regulations | Business Rates | |
| VAT | ||
| National Insurance | ||
| Tax | ||
| Corporation Tax | ||
| Pensions | ||
| Insurance | Buildings & Contents | |
| Employers Liabiliry | ||
| Public Liability | ||
| Motor Vehicles | ||
| Insurance for loss of profits | ||
| Keyman Insurance | ||
| Private Medical Insurance | ||
| Permanent Health Insurance | ||
| 182 | ||
| Tourism Levy | ||
| Statutory Registration | ||
| Houses in Multiple Occupation (HMOs) | ||
| Building Regulations | ||
| Planning | ||
| Managing Asbestos | ||
| Health & Safety | ||
| Fire Risk | Download Fire Reg poster and fire safety officers | |
| Electrical Equipmnent PAT testing | ||
| Energy Performance Certificates | ||
| Private Water Supplies | ||
| Sewerage | ||
| Smoking in Public Places | ||
| Food Safety | Food Standards Agency | |
| Scores on the Doors | ||
| Food Packaging | ||
| Food labelling | ||
| Allergens | ||
| WRAP Cymru | ||
| Recycling legislation | ||
| Single Use Plastics | ||